The wedding pass (₹1,499)
| When you cancel | Refund |
|---|---|
| Up to 7 days before your first event | Full refund |
| Less than 7 days before your first event, or once any guest has taken a photo | No refund |
- Changed dates? You can move your wedding to new dates at no charge, any time before the first photo is taken.
- If ShaadiCam fails you: if a fault on our side stops the camera working at your wedding, tell us within 7 days of the event and we will refund the pass in full.
- Duplicate or mistaken payments are always refunded in full.
The photobook (₹2,999)
- Cancel any time before you approve the final design for a full refund.
- Once approved and sent to print, a photobook is made to order and cannot be cancelled.
- If it arrives damaged or misprinted, tell us within 48 hours of delivery with a photo of the problem. We will reprint it free or refund it in full – your choice.
The highlight reel (₹799)
- Cancel before we start making it for a full refund.
- Once delivered, you can ask for one round of changes. Refunds after delivery are given only if we cannot fix a problem.
Printed table cards (₹999)
- Cancel before you approve the proof for a full refund. After printing, cards cannot be cancelled.
- Damaged or misprinted cards are reprinted free or refunded in full, if reported within 48 hours of delivery.
Photographer and planner plans
A seasonal plan can be cancelled within 7 days of purchase for a full refund, provided no wedding has been run on it. After that it is not refundable, but stays active until the end of the season.
How to cancel and how refunds are paid
- Cancel from your wedding's settings, or write to [email protected] with your wedding name and the email you paid with.
- We confirm every cancellation by email.
- Approved refunds are paid back to the original payment method (UPI, card or bank account) within 5–7 working days. Your bank may take a few more days to show it.